Guests in Dubrovnik

Guests in Dubrovnik

ZigZag staff wishes you a pleasant stay in Dubrovnik!

If you have any questions or need recommendation, ZigZag reception team is at your disposal

ZIGZAG Dubrovnik
+385 20 484 926


Do you need transfer from or to the airport? Please contact us at and we will arrange transfer for you.


OK. I have made a reservation and I am arriving by plane. How can I get from Dubrovnik airport to ZigZag apartments?

The easiest way to get from the airport to the ZigZag apartments in the Old town is by taxi.
We can make a reservation for you just send us an e-mail.

It takes approximately 40 minutes from the airport to the city center and it costs you 225 HRK (30 EUR) for up to 4 people. Payment is on the reception along with the accommodation.

The other option is to go by bus.

Croatia Airlines shuttle from Dubrovnik airport is leaving after every regural flight and driving to the Old town. Ticket price is 40 HRK (about 5,50 EUR) per person/in one way.

Do you have reception working hours and when I can check-in?

Working hours of the reception are from 8:00 a.m. to 9:00 p.m. Check-in starts from 3 p.m. You are free to come before check-in time and leave your luggage at our reception. If your accommodation will be ready earlier, our staff will inform you on time.

What if I am arriving after your working hours?

In case you are planned to arrive outside of working hours, please inform us accordingly so our staff could organize your check-in. If accommodation allows us we will organize for you a self check-in.

What is a self check-in check-in?

A self check-in is organized for guests arriving after our working hours. The instructions to enter in the building and your apartment/room are sent to your e-mail or to your mobile phone as a text message.

When do I need to check-out?

Check-out time is at 11 a.m.

Can I have a late check-out?

Late check-out may be arranged if the apartment/room is available. Availability shall be checked with the reception. The cost of late check-out is 50% of apartment/room rate per night.

Why do you need my credit card for the reservation?

We need a credit card number to guarantee the reservation. There will be no charges made to the credit card if the reservation is cancelled 5 days before your arrival date, unless your reservation has been made at a special price with specific cancellation conditions.

How can I pay for my stay?

When you arrive, you’ll be able to pay at the reception in cash or using Visa, MasterCard or Maestro.

Are there any extra costs?

Tourist tax (1 EUR/per day/per person) is not included in the price.

What do I do if I need any help outside of the working hours of the reception?

Outside office hours, for any urgent requests ZIGZAG staff is available 0-24 on the reception phone number +385 20 484 926 or via e-mail.

Do I pay any special rates for children to stay?

Children from 0 to 3 years stay for free. We have baby-cots available for you and if you need one, just let us know when you make your reservation.

What happens if I break something?

Please, call us as soon as possible and we will try to fix it or replace it if necessary, and reach an agreement regarding any costs.

Is there daily cleaning of the apartment/room?

We clean the apartment just before you arrive and once during your stay longer than five days, but you can arrange daily cleaning or cleaning for as many days as you need. You just need to let us know when you make your reservation or even when you arrive. Extra cleaning on your request is not included in the price.

Rooms are cleaned every two days.

Will I need a socket adapter?

All our plug sockets are European. We recommend that you do bring an adapter for electronic devices from other regions.

Are pets allowed?

Pets are only allowed if you have been given specific permission.